FAQ

Do you ship to my country?

Yes! We ship everywhere, Including USA, United Kingdom, Ireland, Australia and New Zealand, but we can ship anywhere in the world!

What are your shipping conditions?

We offer Free Worldwide Shipping on all products. All products come from different suppliers so they might not always arrive together on the same day. Items are sent from outside the U.S., Please allow 10-30 business days for the items to arrive.

Shipping Time: We are using the ePacket shipping method which usually takes 10-30 business days to arrive and includes insurance and tracking number, which you can get if you contact us using the contact form or by e-mail, or by using our Order Lookup method.

3-Day US Domestic Delivery: Some our items are shipped from North America in order to deliver them quickly to our USA customers. This service costs us $6.15 per order, but we charge fixed price of $3 for it, regardless of how many items are in your cart, so you can get your items faster!

Is it safe to give my credit card details at this shop?

We use PayPal as our payment processor. This means that the payment info you provide is received by PayPal and we do not have any access to it. In addition, you enjoy PayPal's Buyer's Protection which means if there's any problem with the transaction or the order, you will be refunded the full amount by PayPal (https://www.paypal.com/webapps/mpp/paypal-safety-and-security).

What items are covered by PayPal's Buyer Protection?

Purchase of most goods that can be posted and which do not violate PayPal policies. Here are a few examples of situations where an item doesn’t match the seller’s description: You bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose).

If there's a problem, can I have a refund?

Definitely! You have 30 DAYS from delivery date, to return / exchange your unused item, for a full refund or full coupon in our shop. If an item doesn’t arrive or doesn't match the description, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.

Please read our Refund Policy.

If your item has not arrived, but has been shipped by us and your local postal company claims it was "Delivered", this is not in our responsibility and we cannot refund this transaction. Depending on the case, we can re-send the item free of charge, or give you a coupon to order something else from our shop. "Delivered" items that have not arrived to your door or mailbox, should be solved with your local postal office, as they marked it as Delivered.